Suggestions & Comments
Want to make a suggestion to the practice?
Your comments and suggestions are important to us. Please click on the 'Suggestions Form' link, complete the form and send them to us.
Please note : only use this form for comments about the practice and suggestions as to how we can improve our service to you.
Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.
You Said, We Did
"I cannot get through on the phonelines"
Recruiting more Receptionists and improving our phone line services to accomodate 15 people in the queue.
"I am struggling to get an urgent on the day appointment when needed"
We will be introducing total triage to Richmond Medical Centre on Wednesday 8th December. This means that you will be prompted to fill out an online questionnaire detailing your medical needs. This will then be triaged by our dedicated team, who will then make you an appropriate appointment. We feel this will fit the needs of our patients better, and lead to more accurate appointments being booked - those with an urgent need to see the Doctor or Nurse Practioner on the day will be triaged accordingly.
"I want a face to face appointment, not to speak to someone over the phone"
We have recently recruited two new Advanced Care Practitioners to Richmond Medical Centre, alongside new Pharmacist technicians and we will shortly be welcoming a new GP in the new year. This will help create more appointment availability and relieve pressure off our clinical team. We have opened up more appointments to be in the surgery, these appointments are offered to those who would not benefit from a telephone appointment and have a clinical need to be seen face to face.
"We need more information and support for carers"
Our HCA, Jodie Lowley, has worked incredibly hard to gain Richmond Medical Centre the 'Lincolnshire Carers Quality Award'. This involved updating and implementing new policies, training and information packs, so that we can provide as much support as possible for carers. We will be working hard as a practice to continue to provide any help needed for all carers.
Want to make a complaint?
We make every effort to give the best service possible to everyone who attends our Practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please complete this form and the Practice Manager will deal with your concerns appropriately.
POhWER - NHS Complaints Advocacy Service
If you are unhappy with the care and treatment that you, or someone else, is currently receiving or has received from the NHS, please contact us.
We provide a free, independent and confidential advocacy service to support people with their NHS complaint.
POhWER can be contacted in the following ways:-
Telephone: 0300 200 0084