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CONSULT WITH MY GP

What is Accurx?

You will be able to use Accurx to consult with your GP about your health symptoms, conditions or treatment. You can even request your medication and admin requests for things like sick notes and GP letters.

Why have you changed your booking proceedure?

We are now a very large practice with roughly 18,000 patients. We have listened to the struggles patients are having accessing our phone lines and problems in appointment availability. This new total triage system will ensure all patients are triaged fairly and accurately. Once your form is submitted a member of our Accurx triage team will contact you. 

When can I access Accurx?

You will be able to submit a form using the link provided between 7am and 3pm Monday to Friday (excluding bank holidays). Please provide as much information as possible to enable us to triage your request appropriately and respond in a timely manner.There may be an occasion due to staffing levels or demand where we have to suspend form submission. During that time there will be more information on what to do on the form.

Can I submit on behalf of someone else, such as a child?

You can submit on behalf of another person. Please select the 'someone else' option, under the question 'Who is this request about?'

When to contact 111 or 999:-

If you have 

  • Crushing chest pain and tightness

  • New drooping on one side of the face, slurred speech, difficulty raising your arms, weakness or numbness on one side of your body

  • Severe difficulty breathing

  • Heavy bleeding that won"t stop

  • Severe injuries

  • Feeling suicidal, wanting to harm yourself, or others

** COVID VACCINATION UPDATE **

 

UPCOMING FLU AND COVID CLINICS: 

 

COVID CLINIC             MONDAY 24TH JANUARY                       VILLAGE SITE 

 

WE WILL BE ADDING MORE CLINICS AS SOON AS WE HAVE MORE VACCINES AVAILABLE. IF YOU HAVE AN APPOINTMENT BOOKED ON ONE OF OUR CLINICS PLEASE ATTEND ON TIME. WE WOULD BE GRATEFUL IF YOU COULD PLEASE BE AS PATIENT AS POSSIBLE WITH US DURING WAIT TIMES AT THE CLINICS - WE ARE WORKING EXTREMELY HARD TO FIT AS MANY PATIENTS IN AS POSSIBLE FOR THEIR BOOSTERS.

 

 

OneYou
OneYou

Community Pharmacy Pathway - NEW SERVICE

What is this new service about?

From Monday 29th November 2021, when you call the practice, you will be asked about your symptoms. If they indicate that you can best be helped by a pharmacist, you will be offered a same day private consultation with a community pharmacist at a local pharmacy (Asda Newark Road, Boots High Street, East Midlands Whisby Road, Co-op The Forum, Lloyds Brayford Quays, Lloyds Sainsburys, Rowlands Portland Street, Tesco Wragby Road, Tritton Road Morrisons)

Community pharmacists have already successfully seen thousands of patients for a consultation for a minor illness, following a call to NHS 111. This new way of arranging consultations with the pharmacist by a GP practice, has been successfully piloted around the county.

Why are you doing this?

Pharmacists are qualified healthcare professionals and experts in medicines. They can offer clinical advice and over-the-counter medicines for all sorts of minor illnesses, and a same day consultation can be arranged quickly and at a time to suit you.

This in turns frees up GP appointments for those people with more complex symptoms who really need to see a GP.

What happens when I see the community pharmacist?

We will share your personal details with the pharmacist and details of your minor illness and the pharmacist will contact you to arrange your consultation on the same day, or at a time that suits you.

You may be seen in person in a private consulting room, if the pharmacist thinks it appropriate, or your consultation may be carried out over the phone or via video. You will be asked about your medical history and symptoms and current medication, in the same way the GP would ask you about them.

Usually, the pharmacist will provide you with advice and can sell you with an over the counter product where needed, if you choose. They will also send details of your consultation back to us for our records.

Opening Times

Please select a site

Parking

  • Parking at Moor Lane Site

  • Patients are advised to park in the Sports Centre/Health Centre Car park to the rear of the building. If you require disabled/drop off parking please inform Reception who will be able to advise you as to the best areas to park.

    Parking at Village Site
  • Patients are advised to park in the main car park where there are designated disabled spaces.

Disabled Access

Our premises have suitable access for disabled patients. Our disabled facilities include: 

  • Automatic doors and special toilet facilities and there are no steps 
  • There is a wheelchair available for patient use 
  • We have hydraulic couches in all the treatment and consulting rooms to provide comfortable examination facilities for the elderly or disabled 
  • There are comfortable easy sitting/ standing chairs in the waiting room for the infirm and elderly
  • There is a portable hearing loop for the hearing impaired
  • Our reception desk has an area for wheelchair access and confidentiality
  • A lift is available at Moor Lane site for those who cannot use the stairs
  • All signs are on yellow paper to assist the visually impaired

Immunisations

Please contact the surgery to book your immunisations if you are due

Routine immunisations are still important to prevent the resurgence of vaccine preventable diseases, the provision of these services have not been affected by COVID 19 and these appointments are available with our team.

NHS England and Improvement specialty guide: maintaining routine immunisation programmes during COVID-19 (nice.org.uk)

We will be contacting patients who are eligible for both Pneumonia and shingles vaccinations. The Pneumonia vaccine is available for all patients over the age of 65  - usually this is a one off dose. The shingles vaccine is available for patients age 70 - 79.