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URGENT NOTIFICATION

UNFORTUNATELY THERE IS A NATIONAL PROBLEM WITH THE CHEMICALS USED BY LABORATORIES WHEN TESTING BLOOD SAMPLES.  

SO, WITH IMMEDIATE EFFECT, WE HAVE BEEN INFORMED TO PAUSE ROUTINE TESTING OF BLOOD SAMPLES.  WE DO NOT KNOW WHEN A NORMAL SERVICE WILL RESUME.

REGRETTABLY WE WILL HAVE TO CONTACT MANY PATIENTS TO CANCEL THEIR BLOOD TEST APPOINTMENTS.  WE RECOGNISE THIS WILL CAUSE FRUSTRATION AND ANXIETY AND APOLOGISE FOR THIS BUT THIS SITUATION IS COMPLETELY OUTSIDE THE PRACTICE'S CONTROL.

THE DEPARTMENT OF HEALTH IS LOOKING INTO THIS AND WE WILL KEEP YOU UPDATED ONCE WE HAVE MORE INFORMATION.

PATIENTS WHO REQUIRE URGENT BLOOD TESTS WILL BE PRIORITISED BY THE CLINICAL TEAM.

THANK YOU FOR YOUR UNDERSTANDING AT THIS TIME.

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OUTPATIENT APPOINTMENTS

What to do if your condition has deteriorated and you are waiting for a hospital appointment

Unfortunately, due to Covid, hospital waiting times for appointments and procedures have increased.

 If you are waiting for a procedure or appointment at the hospital, please do not contact the surgery about this, as we do not have access to the hospital appointment or waiting list system.

If your condition has worsened, please contact the Outpatient Department to enquire when your appointment will be. Their contact details should be on any correspondence that you have received from the hospital.

If you feel your symptoms are more severe and that the appointment time is too long, please contact the specialist's secretary to request that the specialist review your referral in light of new symptoms.  The number and email of the specialist secretary should be on the correspondence which you have received from them.

If you are unable to contact Outpatients or the specialist secretary then please contact the Patient Advice and Liaison Service (PALS).

 

PALS Lincoln               01522 707071

PALS Boston               01205 446243

PALS Grantham           01476 464861

ULHT PALS email        pals@ulh.nhs.uk

PALS  NLAG                 03033 306518

NLAG PALS email       nlg-tr.pals@nhs.net

NWAFT PALS               01733 673405

NWAFT PALS email               nwangliaft.pals@nhs.net

 

If you are concerned that your new symptoms may not be related to your original condition then you should let us know, and we can assess, advise, and manage your new condition.

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WE ARE NOW TAKING BOOKING FOR OUR FLU CLINICS.

IF YOU ARE ELIGIBLE FOR A FLU VACCINATION PLEASE CALL OR EMAIL THE SURGERY TO MAKE AN APPOINTMENT.

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Welcome to Richmond Medical Centre

Our vision is to provide high quality care to all our patients and to continually strive to improve our service to the community. 

We have approximately 17,500 patients and work from two branches in North Hykeham, one at Moor Lane, known as Moor Lane site, and one on Lincoln Road, known as Village Site.  Patients of Richmond Medical Centre may be asked to attend appointments at either site and a range of services is available at both sites.

We are proud to be a training practice and currently host medical students from the University of Nottingham Medical School and the University of Lincoln Medical School.

We also provide training for Foundation Programme doctors. The Foundation Programme is a two-year general post graduate medical training programme which allows doctors to put into practice what they have learnt at medical school.  Foundation Year doctors are fully qualifed doctors who are posted in general practice for a period of 4 months at a time to learn about general practice. Dr Vinod is the Clinical Supervisor for the Foundation Year doctors but all our other GPs and clinicians are involved in supporting and supervising the trainee doctors as required. 

What is eConsult?

eConsult is free to use for NHS patients. Use eConsult to ask your GP surgery about your health symptoms, conditions or treatment. You can even request things like sick notes and GP letters.

It may not be necessary for you to attend for an appointment.  You can submit details about your condition or your administration request and you will receive a response from the practice usually within 24 hours but you will be advised of the timeframe once you have submitted the online form.

**** Please note eConsult is closed from 18:30 on a Friday and will reopen at 0830 on a Monday****

Appointments

In light of Covid-19, we are using remote consultations in order to minimise the risk of infection to patients and staff.  We ask that patients do not come to the surgery unless invited to do so by the practice.

All patients requiring a face to face appointment will be triaged using telephone, video, and online consultations. This will usually occur in the morning and face to face appointments with ALL clinical staff will be from 12 noon onwards.  

If you wish to make an appointment please use the following methods:

 

Telephone: 01522 500240

eConsult: https://richmondmedicalcentre-lincoln.webgp.com

Q Doctor: https://www.qdoctor.io 

 

All other contacts with the surgery must be made by the above methods.  Only patients with pre-booked appointments are permitted in the waiting room to reduce the risk of Coronavirus spread and to protect staff and patients. 

We have also reduced some of our services so that we can focus on managing patients with Covid-19. We are still able to assess and advise patients remotely about any concerns that they have which are not Covid-19 related.

You can contact the surgery to get advice and assessment by telephone, email, and online via eConsult. If a clinician thinks that you need to be seen they can arrange for an appropriate appointment or perform a video consultation.  If you are told that you need a face to face appointment that requires a visit to the surgery we request that you wear a face covering to the surgery, at the surgery and during consultations, as this is in line with government advice about face covering in public spaces where social distancing is difficult.

We suggest all patients register for online access in the current climate.  If you're not sure how to do this please ring the surgery after 11am any day and we will advise you and set it up.

We are trying to run our services as close to "normal" as possible.  Thank you for your continued support during this time.

Routine Appointments

*****Routine appointments for smears and checks (such as diabetes, hypertension or other long term illnesses) have resumed to near normal.  At Richmond Medical Centre we encourage these routine checks to happen during your birthday month to ensure that everyone has them done at least annually. Please ring reception and book for these if you have a long term health condition such as hypertension, heart disease, diabetes, asthma/ COPD or chronic kidney disease *****

COVID-19 (Coronavirus)

Latest Public Health England information and advice 

The NHS and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The latest information on symptoms of coronovirus infection and areas where recent travel may have resulted in a high risk of exposure can be found here.

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you on what to do.

Find out more information on the outbreak of Coronavirus including the current situation in the UK and information about the virus and its symptoms here.

 

MENTAL HEALTH AND WELLBEING ASPECTS OF CORONAVIRUS

The Coronavirus (COVID-19) outbreak is having an impact on everyone's daily lives, as the government and the NHS take necesary steps to manage the outbreak, reduce transmission, and treat those who need medical attention.

Click here to access advice on how to look after your mental health and wellbeing.

 

To Get Support as an extremely vulnerable adult- please register on the link below:

www.gov.uk/coronavirus-extremely-vulnerable

  • Register if you have a medical condition that makes you extremely vulnerable to coronavirus. For example, you’ll be able to ask for help getting deliveries of essential supplies like food.
  • If you’re not sure whether your medical condition makes you extremely vulnerable, register anyway.
  • You can register yourself, or on behalf of someone else.
  • If you know it, it’s useful to have your NHS number to hand. You can find it on any letter the NHS has sent you or on a prescription.

 

 

Opening Times

Please select a site

Disabled Access

Our premises have suitable access for disabled patients. Our disabled facilities include: 

  • Automatic doors and special toilet facilities and there are no steps 
  • There is a wheelchair available for patient use 
  • We have hydraulic couches in all the treatment and consulting rooms to provide comfortable examination facilities for the elderly or disabled 
  • There are comfortable easy sitting/ standing chairs in the waiting room for the infirm and elderly
  • There is a portable hearing loop for the hearing impaired
  • Our reception desk has an area for wheelchair access and confidentiality
  • A lift is available at Moor Lane site for those who cannot use the stairs
  • All signs are on yellow paper to assist the visually impaired

Parking

  • Parking at Moor Lane Site

  • Patients are advised to park in the Sports Centre/Health Centre Car park to the rear of the building. If you require disabled/drop off parking please inform Reception who will be able to advise you as to the best areas to park.

    Parking at Village Site
  • Patients are advised to park in the main car park where there are designated disabled spaces.