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URGENT NOTIFICATION 29 JULY 2021

SOME OF OUR MEMBERS OF STAFF HAVE HAD TO ISOLATE AND WE HAVE THEREFORE TAKEN THE DECISION, FOR THE SAFETY OF OUR PATIENTS AND OUR STAFF, TO LIMIT OUR FACE TO FACE APPOINTMENTS TO THOSE OF AN URGENT NATURE ONLY.

ALL FACE TO FACE APPOINTMENTS WILL HAPPEN AT OUR MOOR LANE SITE.

 

WE WOULD LIKE TO THANK YOU FOR YOUR UNDERSTANDING AND URGE YOU TO ONLY ATTEND THE PRACTICE IF YOU HAVE A PRE-BOOKED APPOINTMENT.

THIS SITUATION WILL BE REVIEWED ON A REGULAR BASIS AND WE WILL KEEP YOU INFORMED.

 

MANY THANKS

RICHMOND MEDICAL CENTRE

29 JULY 2021

** RMC STATEMENT 19TH JULY **

RMC Statement Monday July 19th 2021

The government are today lifting restrictions on most of the CoVid protection rules in place across England.

We are not proposing to make any changes immediately to our operating procedures or appointment system https://richmondmedicalcentre-lincoln.webgp.com/. Please do not attend either surgery site unless you have a prebooked appointment or have been asked to collect something. 

As a surgery we will continue to wear face masks and respectfully request all patients to continue doing so. Please do not attend for an appointment without a face mask.

The risk of CoVid remains high and numbers are currently still increasing. This places staff and patients at risk of CoVid infection within the surgery premises.

Next review of our procedures will be in 4 weeks. Any changes to our rota / appointments system cannot be immediate as it will affect appointments that we have currently booked with us.

Dr Thornton & partners.

 

 

STATEMENT FROM LINCOLN CCG

People visiting all healthcare settings in Lincolnshire should continue to follow additional COVID-19 safety measures after Monday 19 July.

The county’s health organisations, including services in hospitals, GP practices, mental health and in the community, have confirmed there will be no change to measures already in place when other national restrictions are lifted next week.

This means staff, patients and visitors should continue to wear face masks unless medically exempt, socially distance, wash hands before entering and leaving premises where possible and use hand sanitiser provided in each area.

Karen Dunderdale, Director of Infection Prevention and Control and Director of Nursing at United Lincolnshire Hospitals NHS Trust, said: “It is important to remember that while restrictions nationally may be easing further, we are still managing an ongoing global pandemic. Lincolnshire’s NHS staff continue to care for some of the most vulnerable people in our communities and we must take necessary precautions to protect them and provide others with the confidence that they can continue to access services safely.

 “While we continually review the measures in place, we ask people to be respectful in supporting us to uphold these important safety measures.”

 Patients and visitors are reminded:

  • Not to attend any healthcare setting if you have COVID-19 symptoms. Please isolate and access a COVID-19 test as soon as possible.
  • Wear face masks at all times within all healthcare settings unless medically exempt to do so.
  • Socially distance within healthcare premises.
  • Wash your hands when entering and leaving settings, and also use hand sanitiser in each ward, department or area.
  • Visiting for relatives and friends in inpatient settings remains available by appointment only. Please visit the relevant organisation’s website or contact the ward for more detailed local arrangements.
  • NHS111 remains available 24 hours a day over the phone, online at nhs.uk and via the mobile app to provide advice and support if you need help quickly but it isn’t an emergency before making a journey to healthcare services in person. NHS111 can also provide access telephone and video consultations with local, experienced clinicians.

 

*ROAD WORKS*

As of Thursday 22d July, road works will commence. Moor Lane will be closed at its junction with Newark Road, with traffic diverted via Lincoln Road, Hykeham Road and A1434 Newark Road, and vice versa. Please can you bear this in mind when attending for appointments, to allow you sufficient time to get to the surgery.

PRESCRIPTION REQUESTS

From 31 July onwards you will need to be signed up for online services in order to be able to request your prescriptions via the website.

Please scroll down to the bottom of this page and click on "Register for online services" to set up a username and password.

Alternatively you can register for the NHS app where you can order prescriptions and view Blood Tests Results.

 

Covid-19 Vaccination Programme

Richmond Medical Centre will no longer do Covid Vaccination Clinics

Please see message below

The NHS has now provided the patients registered at Richmond Medical Centre with the facility for all COVID 19 vaccinations to be booked through a National Booking System (NBS) by using the link provided below. Please note that the practice is no longer booking or providing covid vaccinations, and you will have to use the link below.

 

Please click: Book my appointments

***************RICHMOND MEDICAL CENTRE UPDATE******************

Since the COVID-19 pandemic began, we have had to change the way patients access our services in order to keep both our practice staff and patients safe. This has presented a number of challenges especially in manning the phones. This has led to long & unacceptable delays in answering calls. We have also had to reduce the numbers of people attending the buildings.

 

In light of this, we are addressing the situation head on and we wanted to update you on the following:

 

  • We have recruited six new receptionists and a prescriptions clerk
  • We have an online e-consultation system in place and we would ask all patients to use this in the first instance when contacting the practice for routine administrative and clinical issues as well as requesting appointments for new or ongoing health problems - https://richmondmedicalcentre-lincoln.webgp.com/
  • Messages and appointments can be sent to us via this website https://www.richmondmedicalcentre.org.uk/contact-us 
  • For patients who do not have access to the internet, you can call the practice as normal, but please bear with us as we are extremely busy at this time and calls may take longer than usual to answer. It is far quicker to use online methods – friends and family can do these on your behalf.
  • If we think that you need to be seen then we will arrange for an appropriate face to face appointment with one of our practice team or perform a video consultation.
  • Please only come to the practice if we have asked you to, arrive at your appointment time (not before), wear a face covering, and maintain social distancing in the practice.
  • Home visits are still being carried out for those patients who require them, however, this may be carried out by one of our experienced advanced nurse practitioners and not necessarily a GP.
  • We would also like to remind patients to make use of NHS111 and https://111.nhs.uk/ to ensure patients access the most appropriate services especially if you think you might have CoVid..
  • Please be kind to our practice team. We are working in extremely difficult circumstances whilst continuing to offer the best possible care to our patients.

 

Thank you.

 

Richmond Medical Centre

 

What is eConsult?

eConsult is free to use for NHS patients. Use eConsult to ask your GP surgery about your health symptoms, conditions or treatment. You can even request things like sick notes and GP letters.

It may not be necessary for you to attend for an appointment.  You can submit details about your condition or your administration request and you will receive a response from the practice usually within 24 hours but you will be advised of the timeframe once you have submitted the online form.

****Please note eConsult is open Monday to Friday from 0700-1200. Outside of these hours please contact us by telephone or ring 111. 

If your request is of an urgent clinical nature, please ring 999****

Appointments

In light of Covid-19, we are using remote consultations in order to minimise the risk of infection to patients and staff.  We ask that patients do not come to the surgery unless invited to do so by the practice.

All patients requiring a face to face appointment will be triaged using telephone, video, and online consultations. This will usually occur in the morning and face to face appointments with ALL clinical staff will be from 12 noon onwards.  

If you wish to make an appointment please use the following methods:

 

Telephone: 01522 500240

eConsult: https://richmondmedicalcentre-lincoln.webgp.com

 

 

All other contacts with the surgery must be made by the above methods.  Only patients with pre-booked appointments are permitted in the waiting room to reduce the risk of Coronavirus spread and to protect staff and patients. 

We have also reduced some of our services so that we can focus on managing patients with Covid-19. We are still able to assess and advise patients remotely about any concerns that they have which are not Covid-19 related.

You can contact the surgery to get advice and assessment by telephone and online via eConsult. If a clinician thinks that you need to be seen they can arrange for an appropriate appointment or perform a video consultation.  If you are told that you need a face to face appointment that requires a visit to the surgery we request that you wear a face covering to the surgery, at the surgery and during consultations, as this is in line with government advice about face covering in public spaces where social distancing is difficult.

We suggest all patients register for online access in the current climate.  If you're not sure how to do this please ring the surgery after 11am any day and we will advise you and set it up.

We are trying to run our services as close to "normal" as possible.  Thank you for your continued support during this time.

Routine Appointments

*****Routine appointments for smears and checks (such as diabetes, hypertension or other long-term illnesses) have resumed to near normal.  At Richmond Medical Centre we encourage these routine checks to happen during your birthday month to ensure that everyone has them done at least annually. Please ring reception and book for these if you have a long-term health condition such as hypertension, heart disease, diabetes, asthma/ COPD or chronic kidney disease *****

Opening Times

Please select a site

Parking

  • Parking at Moor Lane Site

  • Patients are advised to park in the Sports Centre/Health Centre Car park to the rear of the building. If you require disabled/drop off parking please inform Reception who will be able to advise you as to the best areas to park.

    Parking at Village Site
  • Patients are advised to park in the main car park where there are designated disabled spaces.

Disabled Access

Our premises have suitable access for disabled patients. Our disabled facilities include: 

  • Automatic doors and special toilet facilities and there are no steps 
  • There is a wheelchair available for patient use 
  • We have hydraulic couches in all the treatment and consulting rooms to provide comfortable examination facilities for the elderly or disabled 
  • There are comfortable easy sitting/ standing chairs in the waiting room for the infirm and elderly
  • There is a portable hearing loop for the hearing impaired
  • Our reception desk has an area for wheelchair access and confidentiality
  • A lift is available at Moor Lane site for those who cannot use the stairs
  • All signs are on yellow paper to assist the visually impaired

Immunisations

Please contact the surgery to book your immunisations if you are due

Routine immunisations are still important to prevent the resurgence of vaccine preventable diseases, the provision of these services have not been affected by COVID 19 and these appointments are available with our team.

NHS England and Improvement specialty guide: maintaining routine immunisation programmes during COVID-19 (nice.org.uk)

We will be contacting patients who are eligible for both Pneumonia and shingles vaccinations. The Pneumonia vaccine is available for all patients over the age of 65  - usually this is a one off dose. The shingles vaccine is available for patients age 70 - 79.

**No other vaccines should be given 7 days before or after the COVID vaccine, please mention to our practice nurses if you have a covid vaccination scheduled in so that they can work around it when booking your appointment**