With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Crossroads Medical Practice Under the Care of LCHS
Crossroads Medical Practice continues to provide medical services to registered patients and is now being caretaken by Lincolnshire Community Health Services this has been the case since the 15th of November 2019 and will continue until the 31st of March 2020.
On the 1st of April 2020 those patients registered with Crossroads will be transferred to the Richmond Practice. LCHS are currently working with the management of both practices to try to ensure a smooth transition when the time comes. On the 1st of April the Crossroads building will become a branch site of Richmond and will no longer be known as Crossroads. Further updates will be published as they become available.
Changes at Crossroads Medical Practice November 2019
All households with patients registered at Crossroads should have received a letter explaining the changes currently affecting the surgery. Patients should continue to utilise the services at the sugery as usual. The letter advises those with any concerns to contact PALS.
Patient Advice and Liaison Service (PALS) via telephone 0300123 9553 or LHNT.lincsPALS@nhs.net (Monday to Friday 9am-5pm).
Further information is available at www.lincolnshirewestccg.nhs.uk.
FLU VACCINATION 2019/2020
If you are eligible for a seasonal flu vaccination but you have not received your free injection this winter please contact the surgery to book an appointment.
Accessing a medical appointment outside of our opening hours
Crossroads Medical Practice is pleased to be able to offer our patients access to routine GP appointments at evenings and weekends.
The new service is part of an extended access service which has been commissioned by NHS Lincolnshire West Clinical Commissioning Group.
The appointments will also be available on bank holidays and across the Easter, Christmas and New Year periods
Extended hours appointments are for pre-bookable non-urgent appointments.
For urgent matters at evenings and weekends, patients will continue to access the GP Out of Hours Services at Lincoln County Hospital via NHS 111 or the Minor Injuries Unit at John Coupland Hospital.
The service is being delivered by a collaboration of GP practices in the area. If a patient wishes to attend an extended hours appointment, they may need to travel to another local GP practice or a central GP practice hub and may not necessarily see their own GP.
Ultimately, this is about allowing a patient to see a GP or practice nurse at a time that is convenient to them.
You can now book the appointments outside of our normal hours and at weekends.
To arrange an appointment or for more information on when and where appointments are available, speak to a member of our reception team call 01522 862848
GENERAL DATA PROTECTION REGULATION
The General Data Protection Regulation (GDPR) is a new law that determines how your personal information is processed and kept safe, and the legal rights that you have in relation to your own data.
The Regulation applies from 25th May 2018 and will still apply even after the United Kingdom leaves the European Union.
FAIR PROCESSING NOTICE FOR PATIENTS
Your Information, Your Rights
Our Fair Processing Notice explains why we collect information about you and how that information may be used to deliver your direct care and manage the local health and social care system.
The notice reflects:
What information we collect about you
- How and why we use that information
- How we retain your information and keep it secure
- Who we share your information with and why we do this
The notice also explains your rights in relation to consent to use your information, the right to control who can see your data and how to seek advice and support if you feel that your information has not been used appropriately.
A full copy of the Fair Processing Notice for Patients is available by following this link Patient Information Leaflet - GDPR
Named Allocated Gp
All patients will have been allocated a named accountable GP. You can ask at reception or at your next appointment to find out which GP has been allocated to you. If you would prefer a different named GP, let us know and we will do our best to accommodate your choice. You can continue to see any of the GPs in the practice, irrespective of which GP you have been allocated.