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Comments & Complaints

We welcome comments regarding the quality of the service that we provide. If you have any suggestions on how to improve our services still further, please speak to the receptionist.

This practice operates a complaints procedure in accordance with NHS guidelines. If you have a complaint, please ask a receptionist for a complaints form and a copy of the complaints procedure. If you prefer, you can make your complaint in person or by telephone or you can give your consent for someone to complain on your behalf. Any complaints made will be thoroughly investigated and a written response given. The practice manager acts as the Complaints Manager for the practice.

If you would rather not complain directly to the practice, you can take your case to:

NHS England
PO Box 16738
B97 9PT
Tel: (weekdays 8.00am - 6.00pm) 0300 311 2233

If you are not satisfied with the practice response to your complaint, you have the right to approach the Ombudsman. The contact details are:

The Parliamentary and Health Service Ombudsman
Milbank Tower
Telephone: 0345 0154033

If you would like support with making your complaint, you may wish to contact POhWER who provide the NHS Complaints Advocacy Service in Lincolnshire. The service is free, confidential and independent of the NHS.

POhWER can be contacted on 0300 200 0084 or by email


You may approach PALS for help or advice at any time; the Patient Advice and Liaison Service (PALS) provides confidential, practical advice and support, helping you to sort out any concerns you may have about the care you receive from the NHS.

Tel: 0845 602 4384

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